FAQ - Help Center
Everything You Need to Know
We’ve taken some of the questions we get asked most frequently and compiled them in one place. If there’s something you still need to know or an answer isn’t detailed enough, please get in touch and we will get back to you shortly.
Who is ChargePost?
We are an Australia Charge Point Operator (CPO) and supplier dedicated to rapidly expanding the electric vehicle charging network through the use of existing lamp post or power pole infrastructure – the most convenient, lowest cost way to charge with the smallest environmental footprint. ChargePost was founded on the belief that EV adoption can be accelerated by providing charging infrastructure for consumers without off-street parking.
How do I use ChargePost?
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Get our app (coming soon) and sign up for an account.
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Find the ChargePost using the map or the unique QR code on the charger.
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Activate the ChargePost using the app.
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Charge!
Where can I charge my car?
How much does it cost?
It costs just 40 cents per kWh.
You will have a number of different options, but the most convenient will always be charging at home. If, like over 15% of the population, you don’t have off-street parking at home, you will want a charge point on your street nearby. Look for a ChargePost near you by downloading our app (coming soon) and locating your nearest ChargePost. If you do not have one, please fill in this form to help us speak with your council to try and get one fitted.
How long does it take to charge my electric vehicle?
Most ChargePost's provide around 7kW of power or more. The length of time it takes to charge your car will depend on how empty the battery is. However, assuming you have a 64kWh battery (e.g. a Hyundai Kona) and it is 50% full, it would take just over 4 hours to reach 100% on an average ChargePost.
Do I need my own cable?
Yes. If you are using a ChargePost (or other on-street charger) you will need to use your own Type 2 cable.
Am I responsible for my cable?
You are responsible for ensuring your cable does not create a trip hazard to pedestrians. Before you leave your vehicle, ensure you have left the cable in a safe position.
How can I get a ChargePost charger installed on my street?
Please fill in the form on this page. We store all resident requests to help identify areas of demand and to inform our conversations with local authorities.
Please note that most local authorities also have a way of registering your interest in on-street charging on their websites. The more visibility ChargeLight and local authorities have of demand the better, as it enables us to plan future rollouts.
Where can I find the closest ChargePost?
Download our app (coming soon) and use the map function to find your local ChargePost. All new ChargePost's will be added as they are installed.
Can anybody use ChargePost?
Yes! We believe in open access to EV charging. There are no membership of subscription fees, just pay for the energy you take. Simply download our app (coming soon) and away you go.
Do I have to be a member?
No membership or subscription is required to use a ChargePost. Simply pay for the energy you charge. Download the app, select your ChargePost and plug in.
Can I check the availability of chargers in my area?
The app shows real time status of all ChargePost. As there are dedicated bays in front of each ChargePost, if it is available to use, there should be a spot waiting for you.
Why have I been charged an idling Fee?
ChargePost are public resources and we are keen to ensure they are available when not being used. To encourage considerate usage, at certain times of day if your vehicle is not charging but you are plugged in, you will be charged an idling fee. Check the sticker on your ChargePost for details of timings and idling fee.
To ensure peace of mind, you will have a 30 minute grace period after your car is fully charged.
What do I do when someone is parked but not charging?
If another car is parked in the dedicated bay but not charging, please contact the relevant council team who look after parking enforcement, or let us know and we will pass it on
How can I pay?
We accept all major credit and debit cards. The app will provide you with a choice of charging as a guest or opening an account, which will securely store your payment details to make charging even more convenient.
How does ChargePost store my details?
All customer account details are held on an encrypted, secure server and your card details are held only with our payment processing partner.
Why is ChargePost more environmentally friendly?
ChargePost uses the existing electricity network to charge your car. That means less equipment is required and there is less work to install and maintain that equipment. In addition, there will be less clutter on the pavement for pedestrians. Everyone is a winner!
Where does the electricity come from?
As a company that was founded with a purpose to reduce the carbon footprint of transport, we are committed to supplying only 100% renewable electricity across our network. Visit the About ChargePost page to read our green promise.
Where are the charging units manufactured?
We use technology designed and manufactured in the UK by a company called City EV. All units come with a 2 year warranty. More information about our software and technology can be found on the Technology tab.
